Data Deletion Instructions

How to request removal of your data from our systems | Версия на русском

You have the right to request deletion of your personal data from Zhito Systems at any time. This page explains how to submit a data deletion request and what to expect.

Option 1: Email Request (Recommended)

Send a data deletion request to our support team:

Required Information

To process your request, please include the following in your email:

1. Facebook Page ID or Instagram Professional Account ID (or username)
2. Email address associated with your account (if known)
3. Confirmation that you are the owner or authorized administrator of the account

Sample Email Template

Option 2: Revoke Access via Facebook

You can also revoke our application's access directly through Facebook, which will trigger data deletion:

1. Go to Facebook Settings → Security and Login → Apps and Websites
2. Find Zhito Systems in the list of active apps
3. Click Remove to revoke access
4. Your data will be queued for deletion automatically

Alternatively, visit: facebook.com/settings?tab=business_tools

What Data Will Be Deleted

Upon receiving and verifying your request, we will delete:

• All stored messages and conversation history associated with your account
• Account metadata (Page ID, profile information)
• Access tokens and authentication data
• Webhook subscription data
• Any automated response rules you configured
• Activity logs related to your account

Processing Timeline

Stage	Timeframe
Acknowledgment of request	Within 3 business days
Verification (if needed)	1–5 business days
Data deletion completion	Within 30 days of verified request
Confirmation email sent	Upon completion

In most cases, deletion is completed within 7–14 business days. Complex cases may take up to 30 days.

Data Retention Exceptions

Certain data may be retained after deletion request in limited circumstances:

• Legal obligations: Data required to be retained by law (e.g., tax records, legal disputes)
• Aggregated/anonymized data: Statistical data that cannot identify you
• Backup retention: Encrypted backups may retain data for up to 90 days before being overwritten

We will inform you if any exceptions apply to your request.

Verification Process

To protect your data from unauthorized deletion requests, we may ask you to verify your identity by:

• Responding from the email address associated with your account
• Providing the Page ID or account identifier
• Confirming recent activity or connection date

We will never ask for passwords or sensitive authentication credentials.

After Deletion

Once deletion is complete:

• You will receive a confirmation email
• Your data will no longer be accessible in our systems
• If you reconnect your account in the future, you will start fresh with no historical data

Questions?

If you have questions about data deletion or need assistance, contact us: